The second-hand marketplace Shoppers Voice Anger About Sizing Changes
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
This online marketplace has updated its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers have taken to social media claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.
The platform stated the updated approach better aligns with other platforms.
The platform has recommended to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Changes
Previously, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The revised method features a letter with a size spectrum such as S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
A different member, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Necessary Adjustments
Charlotte Lunn, from Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Service Background
The service features exceeding 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update regarding delivery choices following member complaints.
